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Hi James, I would like to confirm your appointment at 2 pm tomorrow with Samantha. Please let me know if you're unable to make it.
Thanks, Sophí

Can I come next Tuesday?

Sophí Takes Care
Of The Customer
Before, During, And
After The Visit.

AI-powered automation designed to simplify
customer experience management.

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Can I come next Tuesday?

Hi James, I would like to confirm your appointment at 2 pm tomorrow with Samantha. Please let me know if you're unable to make it.
Thanks, Sophí

Sure, at what time would you like to come on Tuesday?

Hi James, I would like to confirm your appointment at 2 pm tomorrow with Samantha. Please let me know if you're unable to make it.
Thanks, Sophí

Can I come next Tuesday?

Sure, at what time would you like to come on Tuesday?

Is 9 am available?

Hi James, I would like to confirm your appointment at 2 pm tomorrow with Samantha. Please let me know if you're unable to make it.
Thanks, Sophí

Can I come next Tuesday?

Sure, at what time would you like to come on Tuesday?

Is 9 am available?

It is! I've rescheduled your appointment for 9 am next Tuesday. We look forward to seeing you then!

Hi James, I would like to confirm your appointment at 2 pm tomorrow with Samantha. Please let me know if you're unable to make it.
Thanks, Sophí

Can I come next Tuesday?

Sure, at what time would you like to come on Tuesday?

Is 9 am available?

It is! I've rescheduled your appointment for 9 am next Tuesday. We look forward to seeing you then!

Thank you!

Customer Experience Focused

94%

of customers believe a high-quality experience is more important than the service. Sophí helps dealers deliver convenient and modern customer experiences.

85%

of customers said their service experience influenced their next purchase. Sophí helps retain customers through timely and personalized interactions.

90%

of text messages are read within 3 minutes.  Sophí engages customers using their communication method of choice to provide an efficient customer experience.

Targeted Campaigns For Every Stage Of The Customer Decision Journey

Automated By Sophí AI

Sophí Reminder Campaigns      
Automated, personalized, and conversational appointment reminders helping customers confirm, reschedule and cancel their appointments. Sophí can also answer questions regarding:

  • Hours of operation
  • Loaner vehicles
  • Shuttle services

Open RO Campaigns      
Automated and personalized messages when a Repair Order (RO) is created.  Some examples of Open RO Campaigns include:

  • Informing customers that their vehicle has been processed
  • Informing customers that their vehicle is being worked on
  • Informing customers they can text their advisor with any questions
  • Asking customers to opt-in for text message marketing campaigns and offers

Closed RO Campaigns     
Automated and personalized messages when a Repair Order (RO) is closed. Some examples of Closed RO Campaigns include:

  • Informing customers that their vehicle is ready
  • Asking customers for Google reviews
  • Remind customers to complete manufacturer surveys
  • Net Promotor Score campaigns

Missed Appointment Campaigns      
Automated, personalized, and conversational campaigns to customers that missed their service appointment. Sophí helps customers find another time that works best for them and automatically schedules their appointment, she can also answer questions regarding:

  • Hours of operation
  • Loaner vehicles
  • Shuttle services

Sophí Marketing Campaigns 
Non-recurring marketing campaigns with or without Sophi AI. Build custom lists using your customer data, or upload a CSV list from any other system.  When leveraging Sophi AI, your customers can automatically schedule their appointment via text.

Sophí Declined Services Campaigns    
Automated, personalized, and conversational campaigns designed to re-engage and schedule customers that declined services.

Sophí Recall Campaigns    
Automated, personalized, and conversational recall campaigns that enable customers to efficiently schedule recalls.

Sophí Birthday Campaigns    
Automated and personalized birthday campaigns that help build advocates for your store.

Ready to see Sophí in action?

Text schedule, or schedule an appointment to Sophí using the link below and she will help you schedule a service appointment.  When integrated, Sophí will determine availability from your DMS.

Text Sophi

SophíCX Service Suite Features

Conversational
Engagement

Sophí conversationally interacts with customers to increase engagement and results.

Omnichannel
Communication

Send conversational campaigns via email and/or SMS text message.

Automated
Scheduling

Sophí automatically schedules customers using appointment data from your DMS.

Seamless
Agent Transition

If Sophí is unable to help a customer, she automatically transitions the full conversation to a live agent.

Powerful
Reporting

Sophí delivers real-time reports showing new appointments, confirmations, reschedules, and cancellations.

Want to learn more about SophíCX Service Suite?

Schedule a demo to see how Sophí can create operational efficiencies and increase customer engagement, retention, and satisfaction.

Schedule a Demo
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