To achieve a 92% show-rate, Ancira found two- way communication to be key.
As a high performing service department with a stellar 92% show-rate, Ancira CJDR wanted to shift their focus to increase efficiency while maintaining their existing show-rate. By augmenting their BDC staff with Sophí, agents were able to recuperate valuable time to focus on other high-value activities.
Sophí simplifies things by referring customers to the right department at the right time.
- Sophí handled over 91% of all interactions and maintained a 92% show-rate.
- Sophí reduced the number of inbound calls by directing customers to the correct department based on intent.
- Sophí helped Ancira CJDR clean customer data by tracking bad emails and phone numbers for BDC Agents.
- Sophí logged and tracked conversations for future training and employee reviews.
- Sophí AI was able to adapt and help customers with grammatical and spelling errors.